HOW TO GET YOUR EQUIPMENT REPAIRED AND  CALIBRATED

1. How to obtain free estimate                                                                            
2. Shipping your instrument in for repair
3. NIST traceable calibration                                                                                                                
4. Payment for competed repair
5. What if my instrument cannot be repaired?
6. Return shipping
7. California sales tax ( for California customers only )

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How to obtain free repair estimate

Please call 650-261-1711 from 8:30 to 6 Pacific standard time with the Make, Model and Description of the problem or just email this info to: service@equiptek.com
In most cases we will be able to give you an estimate right away.
Please be aware that equipment might have several unrelated problems, which can be only uncovered after initial problem is corrected; such as in a case of an instrument with a power supply fault.
Our estimate will be valid only for the correction of the problem you describe to us.

Back to Top                     Download a Service Request form Service Request Form in PDF              WILL CALL Service Request Form Will Call Service Request Form in PDF 

SHIPPING YOUR INSTRUMENT IN FOR REPAIR

Please write down Contact's name, Phone number, Email address, Make, Model and Serial number of the instrument along with detailed description of the problem and attach it securely to the instrument.
IMPORTANT!  We urge you to carefully follow instructions on page 2 of the Service Request Form in order to avoid possible costly damage to your property. Please note that shipping insurance claim may be denied if you do not package your equipment according to the carrier's guidelines. If you want to avoid packing we can loan you a padded equipment transit case free of charge,  (customer will be responsible for paying shipping and will need to leave a deposit). We recommend that large or heavy items be shipped via Federal Express. Please contact us for any other questions related to shipping, insurance or choice of carrier.

OUR SHIPPING ADDRESS:

Repairs
Equiptek Labs, Inc.
3585 Haven Ave., Unit F
Menlo Park, CA 94025

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NIST TRACEABLE CALIBRATION

NIST traceable calibration service is available for most types of equipment for an extra fee. If interested please ask for the cost of this service.

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PAYMENT FOR COMPLETED REPAIR

No prepayment for repair is necessary. We will contact you for payment after repair is completed.
We accept VISA/MC/AMEX. No NET-30 terms will be available to the first time customers with an exception of US & Canadian Universities and most Colleges, US Government institutions and Fortune 1000 companies.  We may also accept other types of test equipment in lieu of repair payment.

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IN CASE YOUR INSTRUMENT CANNOT BE REPAIRED

There is no charge for uncompleted repairs due to the lack of replacement parts or if we determine that equipment is beyond economical repair. You will be however asked to pay  for return shipping.
EXCEPTION  If we determine that your equipment is beyond economical repair due to damage or missing parts from earlier unsuccessful repair attempt, you will be charged $90.00 evaluation fee in addition to return shipping charges. 

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RETURN SHIPPING OPTIONS

Please note that customer is responsible for all return shipping charges. You may use your company's UPS, FedEx, DHL accounts or we can add shipping to repair charges. Please specify the type of return service you prefer; Ground, 3 Day, 2 Day, Overnite.
                                                                                            

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CALIFORNIA SALES TAX

If the cost of replacement parts exceeds $10.00, sales tax will be charged on the price of replaced parts.

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Revised: May 14, 2013.